What Makes Care Outstanding? Five Principles from New Research
New research from The King's Fund, commissioned by CQC, identifies five principles that define Outstanding care. Here is what they mean for care managers.
Well-Led has six KLOEs. Most services prepare evidence for just one.
Well-Led is the key question most managers feel least prepared for. Here is what the six KLOEs actually assess, and what strong evidence looks like under each.
You are completing your audits. Is your service learning from them?
Audit completion is common in adult social care. Audit-driven improvement is not. Here is what CQC inspectors look for when they review your records.
A mock inspection without an action plan is just a list of things you noticed.
Many services know they should run mock inspections. Far fewer know how to turn the findings into evidence that carries weight with a CQC inspector.
Five signs you are well-led.
Well-Led is the key question that shapes every other rating. Here is how to recognise real leadership quality in your own service.
A vision that lives in decisions drives outcomes.
Services with a clear sense of purpose consistently perform better in inspections. Here is how to articulate and evidence your vision effectively.
Leadership is your strongest evidence.
Leadership quality is the strongest predictor of inspection outcomes. Here is what it looks like in evidence terms.