Your data.Your rights.

Privacy Policy

Last updated: 24 September 2026 · AlwaysReady · Parker Digital & Print Services

This policy explains how AlwaysReady collects, uses and protects your personal data when you use our marketing website (alwaysready.uk) or our inspection readiness platform (portal.alwaysready.uk).

1. Who we are

AlwaysReady is a brand of Parker Digital & Print Services, based at 82A James Carter Road, Mildenhall, IP28 7DE. We provide CQC inspection readiness tools for adult social care managers in the UK.

Data Controller: Parker Digital & Print Services · support@alwaysready.uk

Where our platform stores and processes personal data on behalf of your organisation, Parker Digital & Print Services also acts as a data processor. A Data Processing Agreement (DPA) governing this relationship is available on request.

2. Part A — Marketing website (alwaysready.uk)

What we collect and why

We collect name, work email, organisation name, CQC Location ID, service type and marketing consent when you:

• Start a free trial via our website
• Subscribe to our blog or newsletter
• Make an enquiry via our Contact form
• Join our waitlist

Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR) for delivering resources and trial access; Consent (Article 6(1)(a)) for marketing communications.

How we store it

Form data submitted via our website is sent directly to the AlwaysReady platform API and stored in our secure database hosted on Supabase as a contact or lead record.

3. Part B — AlwaysReady Platform (portal.alwaysready.uk)

This section applies to organisations and individuals who use the AlwaysReady inspection readiness platform.

What we collect and why

When your organisation uses the platform, we collect and store the following categories of data:

Account and identity data: Organisation name and CQC Location ID; CQC rating and inspection history (fetched automatically from the public CQC API at signup); Admin account: full name, email address, role; Team member accounts: full name, username, role; Visitor accounts: full name, email address, access expiry date.

Compliance and operational data: KLOE framework responses, evidence notes, ratings and action items entered by your team; documents and files uploaded as evidence; sub-service configurations; audit trail entries recording changes to compliance records.

HR and workforce data: Staff profiles (name, job title, contract type); training records and certifications; holiday and absence records.

Support and communication data: Support tickets submitted through the platform or by email; replies and correspondence relating to support requests.

Legal acceptance data: Timestamp and version reference of the Terms & Conditions accepted at trial signup.

Billing data: Subscription status and billing history (managed by Stripe; we do not store card details).

Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR) — processing is necessary to deliver the platform services your organisation has subscribed to.

How we use this data

We use the data above solely to provide, maintain and improve the AlwaysReady platform; enable your team to track and manage CQC compliance; send transactional communications; and respond to support requests. We do not use platform data for marketing purposes. We never sell your data.

Website chatbot

The chatbot on alwaysready.uk answers general questions about AlwaysReady. What you type into it is sent to Anthropic's Claude API to produce a reply. We do not store the conversation, and the chatbot has no access to any organisation's platform data. Please do not enter personal information. Anthropic does not use this data to train its AI models; see anthropic.com/privacy.

Data you enter on behalf of others

Your organisation may enter personal data relating to your staff members. Your organisation is the data controller for this data. AlwaysReady processes it solely on your instructions as a data processor. A Data Processing Agreement is available on request.

4. Sub-processors

Service	Purpose	Location
Supabase	Platform database and user authentication	EU
Vercel	Platform hosting and deployment	US (global edge)
Cloudflare	Marketing website hosting, CDN, DNS, security, inbound email routing, and encrypted backup copies of uploaded evidence files (R2 storage)	US (global edge)
Stripe	Subscription payment processing	US / UK
Resend	Transactional email delivery	US
Anthropic	AI processing for the website chatbot (visitor questions only, no platform data)	US

All data transfers outside the UK are protected by appropriate safeguards including UK adequacy decisions, standard contractual clauses, or the UK International Data Transfer Agreement (IDTA).

5. Data retention

Data type	Retention period
Contact and lead records (Supabase)	Retained until you request deletion
Platform account and compliance data	Retained for the duration of your subscription, plus 30 days after cancellation to allow for data export
Backup copies of uploaded evidence files	Deleted automatically 30 days after the copy is made. A file removed from the platform can therefore remain in a backup for up to 30 days.
Support ticket correspondence	Retained for 3 years
Billing records	Retained for 7 years (legal requirement)

6. Data export

You can download a full export of your organisation's compliance data and evidence files at any time from within the platform (Account → Organisation → Export your data). This export is available throughout your subscription and during the 30-day post-cancellation period.

7. How to unsubscribe from marketing

Click the unsubscribe link in any marketing email, or email support@alwaysready.uk. We will act within 5 working days. Unsubscribing from marketing does not affect transactional emails related to your account or subscription.

8. Part C — Direct marketing to CQC-registered providers

What we do

From time to time, AlwaysReady sends postal letters to registered managers and providers of adult social care services in England whose services have been rated Requires Improvement by the Care Quality Commission. These letters introduce our platform and explain how it may help the provider prepare for future inspections.

Where we source contact details

Provider names, service addresses and CQC ratings are sourced from the CQC Care Directory with Ratings, a public dataset published by the Care Quality Commission and made available under the Open Government Licence v3.0 (OGL). This dataset is publicly available at cqc.org.uk. We do not purchase, rent or obtain personal data from any other source for direct marketing purposes.

Legal basis

Legitimate interests (Article 6(1)(f) UK GDPR). We have assessed that our legitimate interest in promoting our services to providers who may benefit from them does not override the rights and interests of those providers. Our outreach is limited to professionally relevant postal correspondence sent to providers identified from a public, official government dataset. We conducted a Legitimate Interests Assessment (LIA) before commencing this activity, a copy of which is available on request.

How we use the data

We use provider names, service names and postal addresses solely to address and send our outreach letters. We do not hold or use personal data about individual staff members (such as names of registered managers). We record which providers we have contacted in order to maintain our suppression list and avoid sending repeat correspondence to providers who have opted out.

Opt out (suppression list)

You have the right to object to receiving further correspondence from us at any time. To opt out, you can:

• Scan the QR code on any letter we send you and complete the short opt-out form at alwaysready.uk/optout
• Email support@alwaysready.uk with "Unsubscribe" in the subject line
• Write to us at 82A James Carter Road, Mildenhall, IP28 7DE

Once you opt out, we will add your service to our suppression list and will not contact you again for marketing purposes. We will act on any opt-out request within 5 working days.

Retention

We retain suppression records indefinitely to ensure we do not contact opted-out providers again. Contact records for providers who have not opted out are retained for no longer than 2 years from the date of last contact, after which they are deleted.

9. Security measures

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Our current measures include:

• Encryption in transit and at rest. All data is transmitted over HTTPS/TLS. Data stored in our database is encrypted at rest by our hosting provider (Supabase).
• Access controls. Access to production systems, databases and third-party services requires multi-factor authentication (MFA). Platform users may also enable MFA on their own accounts.
• Data residency. Platform data is stored in EU-based infrastructure. Error monitoring data (used to detect and diagnose technical faults) is also processed within the EU.
• Rate limiting. Public-facing API endpoints are rate-limited to reduce the risk of abuse or automated attacks.
• Malware scanning. Files uploaded to the platform are scanned for malware before being accepted.
• Dependency monitoring. Our software dependencies are automatically monitored for known security vulnerabilities, and updates are applied promptly when patches are available.
• Credential rotation. API credentials and access tokens used to operate the platform are rotated on a regular schedule.

No method of transmission or storage is completely secure. If you believe your account has been compromised, contact support@alwaysready.uk immediately.

10. Your rights under UK GDPR

You have the right to access, correct, delete, restrict or port your data, to object to processing, and to withdraw consent at any time. To exercise any right, contact support@alwaysready.uk. We will respond within one calendar month. If you are unsatisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

Cookie Policy

Last updated: July 2026

We use analytics cookies to understand how visitors use the site. We do not use advertising cookies, cross-site tracking cookies, or cookies that require your consent before loading. By continuing to use this site, analytics cookies will be set as described below.

Cookies we use

Cookie	Purpose	Duration
_ga	Google Analytics: distinguishes unique visitors for traffic reporting	2 years
_ga_05MKKSFN5M	Google Analytics: maintains session state for this property	2 years

Third-party services

• Google Analytics (GA4) measures website traffic and visitor behaviour: which pages are visited, how long visitors stay, and how they arrived. Data is processed by Google and governed by Google's Privacy Policy. No personally identifiable information is sent to Google.
• Cloudflare hosts the website and provides CDN, DNS and security services. May set security-related cookies. We also use Cloudflare Turnstile on our blog subscription form to verify that form submissions are made by humans. Turnstile operates invisibly with no interaction required. Data processed by Turnstile is governed by the Cloudflare Turnstile Privacy Addendum.
• Supabase stores form submission data and powers the AlwaysReady platform. May set session cookies within the platform.
• Stripe processes subscription payments. May set cookies related to payment security.

Managing cookies

You can manage or disable cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site. Blocking all cookies may affect the ability to submit forms.

Terms and Conditions

Last updated: September 2026

1. About AlwaysReady

AlwaysReady is a brand of Parker Digital & Print Services, based at 82A James Carter Road, Mildenhall, IP28 7DE. We provide CQC compliance support tools and resources for adult social care managers in the United Kingdom. Contact: support@alwaysready.uk

2. Acceptance

By using our website or platform you agree to these terms together with our Privacy Policy, Cookie Policy and Acceptable Use Policy. If you do not agree, please do not use our website or services. By starting a free trial, you confirm that you have read and accepted these Terms and Conditions. The date and version of your acceptance is recorded on your account.

3. Permitted use

You may use our website and platform for lawful purposes only. You must not attempt to gain unauthorised access, transmit unsolicited communications, or damage or disrupt the website, platform or its infrastructure. See our Acceptable Use Policy for full details.

4. Free resources

Free resources and tools provided by AlwaysReady are for your own internal professional use only. You may not reproduce, distribute or commercially exploit them without written permission.

5. Free trial

We offer a 14-day free trial of the AlwaysReady platform. No payment details are required to start a trial. At the end of your trial period, your account will remain accessible but features may be restricted until a subscription is activated. We will not charge you automatically at the end of a trial. Trial accounts are subject to these Terms and Conditions, including the Acceptable Use Policy.

6. Subscriptions

AlwaysReady subscriptions are offered on a monthly Pay As You Go basis. Subscriptions are processed and managed through Stripe. You agree to Stripe's terms in addition to these terms. AlwaysReady does not process or store card details directly. Your subscription renews automatically each month unless cancelled. You may cancel at any time through the platform (Account → Billing → Cancel my subscription) or by emailing support@alwaysready.uk. See our Cancellation Policy for full details.

Charity discount: Registered charities may be eligible for a reduced subscription rate. Contact support@alwaysready.uk with your registered charity number to apply. We reserve the right to request evidence of charitable status before applying any discount.

7. Platform access and user accounts

Organisation accounts — The organisation admin is responsible for all activity under the organisation account, including activity by team members and visitor accounts they create.

Team members — Admins may invite team members to the platform. Team members have access within the role permissions assigned by the admin (Admin, User or Viewer).

Visitor accounts — Admins may create time-limited read-only visitor accounts for CQC inspectors, board members or other authorised external parties. Visitor access expires automatically on the date set by the admin.

Account security — You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@alwaysready.uk if you suspect any unauthorised access to your account.

8. Data and your responsibilities

Your organisation is the data controller for the personal data of your staff members and any other individuals whose data you enter into the platform. AlwaysReady processes this data on your instructions as a data processor. You are responsible for ensuring you have a lawful basis to enter personal data into the platform, ensuring relevant individuals have been informed, and maintaining the accuracy of data entered. A Data Processing Agreement is available on request at support@alwaysready.uk.

9. Data export

You may export your organisation's compliance data and evidence files at any time from within the platform (Account → Organisation → Export your data). We encourage you to take regular exports as part of your own data governance practices.

10. AI-assisted features

AlwaysReady's website chatbot uses Anthropic's Claude API to answer general questions about AlwaysReady. It is not part of the platform, has no access to your organisation's data, and its answers are not legal, clinical or regulatory advice.

11. Service availability

We aim to maintain platform availability at all times but do not guarantee uninterrupted access. Planned maintenance will be communicated where reasonably practicable. We are not liable for losses arising from temporary unavailability of the platform.

12. CQC data

At signup, we automatically retrieve publicly available information about your organisation from the CQC's public register, including your current CQC rating and inspection history. This data is sourced from the official CQC API and displayed within your dashboard for reference purposes. It does not constitute official CQC guidance.

13. Intellectual property

All content on this website and within our platform — including KLOE frameworks, evidence mappings, checklists, dashboard structures, guides and branding — is the intellectual property of AlwaysReady (Parker Digital & Print Services) unless otherwise stated. Data your organisation enters into the platform remains your organisation's property at all times.

14. Disclaimer and limitation of liability

Our tools are provided for guidance and self-assessment purposes only. We make no warranties as to their completeness, accuracy or fitness for any particular purpose. To the fullest extent permitted by law, AlwaysReady shall not be liable for indirect, consequential or special losses, or any losses arising from reliance on our tools or any CQC inspection outcome.

Readiness scores and RAG status are calculated entirely from information your team enters into the platform. They are self-assessment indicators and are not the result of an independent audit. They do not predict, guarantee or influence any CQC inspection rating.

Inspection packs generated by the platform are a self-compiled summary of the records your organisation has entered. They are not a certification of compliance, an audit report or an independent assessment of inspection readiness. Your organisation is solely responsible for the accuracy and completeness of information entered into the platform.

AlwaysReady does not guarantee any particular CQC inspection outcome. CQC ratings depend on a wide range of factors outside our knowledge or control.

15. Changes to these terms

We may update these terms from time to time. We will notify active subscribers of any material changes by email with at least 14 days' notice. Continued use of the platform after that date constitutes acceptance of the updated terms.

16. Authority to enter this agreement

By starting a free trial or activating a subscription, you confirm that you have the legal authority to enter into this agreement on behalf of your organisation, and that your organisation agrees to be bound by these Terms and Conditions.

17. Price changes

We reserve the right to change subscription pricing. We will give active subscribers at least 30 days' written notice of any price change by email. If you do not wish to continue at the new price, you may cancel your subscription before the change takes effect. Continued use of the platform after the notice period constitutes acceptance of the new pricing.

18. Third-party services

The platform relies on third-party services including Supabase, Vercel, Cloudflare, Stripe and Resend. We are not liable for any service interruptions, data loss or failures caused by those providers. We take reasonable steps to select reliable providers but cannot guarantee their continuous availability or performance.

19. Force majeure

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where that failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, power outages, internet or telecommunications failures, acts of government, or failures of third-party infrastructure providers. We will use reasonable efforts to minimise disruption and resume normal service as soon as practicable.

20. Indemnity

You agree to indemnify, defend and hold harmless AlwaysReady (Parker Digital & Print Services), its officers, employees and agents from and against any claims, losses, damages, liabilities and expenses (including reasonable legal costs) arising from: your use of the platform in breach of these Terms and Conditions or the Acceptable Use Policy; any data you enter into the platform; or any third-party claim arising from your organisation's use of the platform.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms and Conditions to any third party without our prior written consent. We may assign or transfer our rights and obligations, including in connection with a merger, acquisition or sale of assets, provided that your rights under these Terms and Conditions are not materially diminished as a result.

22. Waiver

Our failure to enforce any right or provision of these Terms and Conditions on any occasion shall not constitute a waiver of that right or provision. Any waiver must be made in writing to be effective.

23. Severability

If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

24. Entire agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy and Cancellation Policy, constitute the entire agreement between you and AlwaysReady in relation to your use of our website and platform. They supersede all prior agreements, representations or understandings, whether written or oral.

25. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy

Last updated: July 2026

Permitted uses

• Conducting internal CQC compliance self-assessments for your own service
• Tracking evidence, governance activity and action items across CQC domains
• Preparing for CQC inspections and maintaining inspection readiness
• Sharing compliance data internally with your management team and governance leads

Prohibited uses

• Misrepresentation: entering false or fabricated compliance data, or using outputs to misrepresent your service's compliance status to CQC or any other party
• Unauthorised access: sharing login credentials outside your organisation, or accessing another organisation's account without explicit authorisation
• Commercial misuse: reselling, sublicensing or redistributing access without written permission; using AlwaysReady to provide compliance consultancy to third parties without a written agreement
• Technical misuse: reverse-engineering the platform, using bots or scraping tools, attempting to circumvent security controls, or introducing malware
• Regulatory misuse: representing AlwaysReady as an official CQC tool, or implying that use of our tools guarantees a particular inspection outcome

Consequences of breach

We reserve the right to suspend or terminate your account immediately if we reasonably believe you have breached this policy. We may also take legal action where a breach causes loss or damage.

Cancellation Policy

Last updated: July 2026

How subscriptions work

Subscriptions are billed monthly in advance through Stripe. You pay at the start of each billing period and access continues until the end of that period.

How to cancel

Cancel at any time directly from within the platform: Account → Billing → Cancel my subscription. This opens the Stripe Customer Portal where you can cancel immediately. You can also email support@alwaysready.uk and we will confirm your cancellation within 2 working days.

What happens after you cancel

Scenario	What happens
Cancel before next billing date	No further charge. Access continues until the end of your current billing period.
Billing period ends	Platform access is deactivated. Your data is retained for 30 days.
Within 30 days of deactivation	You can reactivate your subscription and regain full access, or download your data via the export function.
After 30 days	All organisation data is permanently deleted from our systems.

Exporting your data

We strongly recommend downloading your data before cancelling. You can export all your compliance records and evidence files at any time from Account → Organisation → Export your data. Two exports are available: one for all your records and data as CSV files, and one for all uploaded evidence files as a ZIP archive.

Refunds

We do not offer pro-rata refunds for partial months. If you believe a payment has been taken in error, contact support@alwaysready.uk and we will review it on a case-by-case basis.

Free trial

The 14-day free trial requires no payment details and ends automatically. If you do not activate a subscription at the end of your trial, your account will be deactivated and your data will be retained for 30 days before permanent deletion.

Accessibility Policy

Last updated: July 2026

AlwaysReady is committed to making its website and digital tools accessible to all users, including people with disabilities. We aim to conform to WCAG 2.1 Level AA standards.

What we have done

• Sufficient colour contrast ratios across all page elements
• All form fields have clearly labelled text labels visible to screen readers
• ARIA roles and labels on interactive components
• All interactive elements are keyboard-navigable
• Skip to main content link on every page
• Semantic HTML throughout to support assistive technologies
• Visible focus states on all interactive elements

Known limitations

• Some PDF resources may not be fully tagged for screen reader compatibility. Contact us for an accessible alternative.

Report an issue

Email support@alwaysready.uk with the subject line: Accessibility issue. We aim to respond within 5 working days. If unsatisfied, contact the Equality Advisory and Support Service at equalityadvisoryservice.com.

Disclaimer

Last updated: September 2026

1. No affiliation with the CQC

AlwaysReady is an independent entity and a brand of Parker Digital & Print Services. We are not affiliated with, endorsed by, or representing the Care Quality Commission (CQC) in any capacity. Any checklists or tools provided on this site are independent interpretations and are not official CQC documents.

2. No professional or legal advice

The content provided by AlwaysReady does not constitute legal, clinical or professional advice. While we strive to keep our resources accurate and up to date, regulations and compliance standards are subject to change. Use of our materials does not guarantee any specific outcome regarding inspections or regulatory compliance.

3. Readiness scores and inspection packs

Readiness scores, RAG status indicators, and inspection packs generated by the AlwaysReady platform are based entirely on information your team enters. They are self-assessment tools, not the result of an independent audit or professional review. They do not predict, guarantee or influence any CQC inspection rating. Inspection packs are a self-compiled summary of your organisation's records. They are not a certification of compliance. Your organisation is solely responsible for the accuracy of information entered into the platform and any use made of generated outputs.

4. Accuracy and responsibility

AlwaysReady assumes no responsibility or liability for any errors or omissions in the content of this site. Users are responsible for ensuring their own compliance with all relevant laws and regulations. We strongly recommend consulting the official CQC website for the most current, detailed and legally binding guidance.

5. AI-assisted features

AlwaysReady's website chatbot uses Anthropic's Claude API to answer general questions about AlwaysReady. It is not part of the platform, has no access to your organisation's data, and its answers are not legal, clinical or regulatory advice.

6. Inspection preparation tools

Our tools are designed to support providers in preparing for CQC inspection. They do not constitute official CQC guidance and do not guarantee any particular inspection outcome.

7. External links

This website may contain links to external websites that are not provided or maintained by AlwaysReady. We do not guarantee the accuracy, relevance or completeness of any information on external sites.

Data Processing Agreement

Last updated: September 2026

Where AlwaysReady processes personal data on behalf of your organisation — for example, staff records, absence logs, and other data entered into the platform — Parker Digital & Print Services acts as a data processor and your organisation acts as the data controller.

Our Data Processing Agreement (DPA) sets out the terms under which we process that data on your behalf, in accordance with Article 28 of UK GDPR.

Requesting a copy

Active subscribers can request a copy of our Data Processing Agreement through the Support Desk in the customer portal at portal.alwaysready.uk. Raise a support ticket with the subject DPA request and we will provide a copy by return.

If you are not yet a subscriber and would like to review the DPA before signing up, email support@alwaysready.uk.