Effective has four KLOEs. Most services can only evidence two of them well.
Effective is about outcomes, not intentions. Here is what the four KLOEs actually assess, and what strong evidence looks like under each.
Consent is an ongoing process, revisited at every decision point.
Consent is one of the most misunderstood areas of care governance. Here is what the CQC draft framework expects, and what strong evidence looks like.
Your care reviews are your evidence. Care plans are where care begins.
The Assessing needs KLOE goes beyond the initial assessment. Here is what strong review evidence actually looks like.
Learning that goes beyond the log.
CQC wants to see evidence that your service learns from incidents, complaints and audits. Here is how to build a continuous improvement culture.
Practice is the evidence. Policy is the starting point.
Having an equality policy is not the same as demonstrating equity. Here is how to show CQC that inclusion is part of how your service actually operates.