Caring has three KLOEs. Kindness is only one of them.
Caring is about more than kindness. Here is what the three KLOEs actually assess, and what strong evidence looks like under each.
What inspectors are listening for. It starts with 'I'.
The draft framework opens every key question with 'I' statements. Here is what they are, where they come from, and how to collect the evidence behind them.
Dignity as evidence: moving beyond policy.
Most services have a dignity policy and training records. The KLOE looks beyond them. Here is how to build evidence that reflects what actually happens.
What inspectors mean by person-centred.
Person-centred care is one of the most used phrases in social care, and one of the most misunderstood in practice.